Informativa sui rimborsi
REFUND POLICY
Last updated: May 21, 2026
1. Right of Withdrawal In accordance with EU Consumer Rights Directive 2011/83/EU, you have the right to withdraw from your purchase within 14 days of receiving your order, without giving any reason.
To exercise your right of withdrawal, you must notify us atnull parfum8ua@gmail.com before the 14-day period expires.
2. Conditions for Returns To be eligible for a return, your item must be:
- Unused and in the same condition as received
- In the original packaging
- Accompanied by proof of purchase (order number or receipt)
3. Non-Returnable Items The following items cannot be returned:
- Items that have been used or damaged by the customer
- Items returned after the 14-day withdrawal period
- Customized or personalized productsnull4. Return Shippingnull- If the item is defective, damaged, or incorrect — ZENTI covers the return shipping cost
- In all other cases — return shipping costs are the responsibility of the customer
5. Refund Process Once we receive and inspect your return, we will notify you by email. If approved, your refund will be processed within 14 business days to your original payment method.
6. Damaged or Defective Items If you received a damaged or defective item, please contact us withinnull48 hours of delivery atnull parfum8ua@gmail.comwith:
- Your order number
- A description of the issue
- Photos of the damaged item
We will arrange a replacement or full refund at no additional cost to you.null7. Late or Missing Refunds If you haven't received your refund after14 business days, please check with your bank first. If the issue persists, contact us at parfum8ua@gmail.com.
8. Contact For any return or refund inquiries: 📧 parfum8ua@gmail.com